CUSTOMER SERVICE pt. 1

As I mentioned in IDIOT OF THE DAY case #1 I hate hate hate bad customer service. I mean, it really irks me & I abhor it with a passion. To me, if you don't like your job, then quit. It's that simple... But if you need money to get through school, feed your kids, fund your passion, alcohol addiction or whatever the case then perk the hell up! If you're gonna be at work then DO YOUR JOB! At least act like you wanna be there.

I understand everyone has their days where everything is going wrong: relationships, bills, boss acting like a b... etc etc, but you're at work. So pull it together, block everyone out, and do what you gotta do so you can finish your day & go home. I don't expect you to be all extra friendly & accomodating, but at least do the minimum: acknowledge my presence & get me what I paid for in a timely manner. That's all I ask. You ain't gotta ask me how my day is or tell me my toes look nice (true story) etc etc. Just get me my stuff so we can both go about our days. Now if you WANNA talk, then we can talk. I've encountered people who were so refreshingly nice & pleasant they made my day.

But back to the topic at hand... I've ran across zillions of people in a variety of places that are just horrible. And this transcends all races, ageS & cultures. For instance, there's this cafe at my job; the ONLY eatery in the whole plaza right? Our plaza consists of a plethora of businesses so everyone is very professional & up to par. We're all busy & sometimes don't have time to drive somewhere & get something to eat. So what do we do? We walk over to the cafe. It's in the middle of all of the buildings, like a courtyard if you will. Needless to say it's a great location, so she gets alot of business... kind of... well, she'd get way more if she'd be nicer to people.

The first time I went in there she was very abrupt with her customers, always saying only one or two word responses to their inquiries. I figured it was because she didn't know how to speak English that well (she's Korean) or was having a bad day. The next couple of times I went in there she was the same way: rude, abrupt, always frowning & always asking people "Is that it? That's all you're getting?"

It didn't take me long to pick up on the fact that English wasn't her problem: customer service was.

And to make it worse, her food isn't that great. Everything is overpriced: $1 for mini chips, $3 for hamburger, cheese & etc is extra 50c each, $2 drinks, etc etc... The salad/ fruit "buffet" for lunch is always filled with dried or old looking stuff & she's very stingy with condiments. She doesn't have any to go packages, so if I wanted ketchup I'd have to squeeze some from the bottle onto my burger before I leave. And she's watching me the whole time, like "You better not take too much." Needless to say, I rarely, if ever, go over there. Her place is the last resort for me. I only go there if I don't have the car that day or if I'm lazy & don't feel like driving. 90% of the time I'd drive, lol. Nomatter how much I don't want to, I'd rather drive than eat over there.

I told Actor if I had enough money to open a restaurant there I'd take ALL of her customers. Dead ass. I'd have finer food, exceptional customer service & my prices would be competitively lower. I'd sooo take all of her business... By the way, did you know that one of my future plans is to own a restaurant? Yea, she better watch out, I might have more than one type of restaurants.

Actor & B-Ball said I should bring chips, drinks & other quick foods & sell it at lunch time out of my car for cheaper than what she's selling. lol. I would if this was somewhere else, but I refuse to do it at my job. First of all that's just tacky & second of all, everyone at my job would be like "Umm... Akanke... Are you ok? Do you wanna borrow some money?" lol. This ain't that type of crowd. Ergo, no thanks. If i had free time on my hands I'd sell my food somewhere else though. I bet I'd get alot of business cuz my foods are delightfully delicious :-D

I have plenty more customer service things to talk about, but I have to go now, so this shall be continued on a later date...


Thanks for reading. Until next time... Akanke